I have just been looking at the Eventbrite site for Early Bird tickets for Fanfest 26.
Start of the page…
Refund Policy
Refunds up to 7 days before event.
Further down the page…
REFUND POLICY
Please note we run a non-refund policy for the event. EVE Fanfest 2026 tickets cannot be refunded after purchase unless the event is cancelled.
Tickets can be transferred to a new attendee by filing a new attendee name for your purchased tickets through Eventbrite.
Generally in cases like this just screenshot the first statement with accurate date/time of screenshot. Then if someone tries to say they don’t refund you have proof it said otherwise. No need to acknowledge the later statement. Customer services usually budge if you have proof like that but it also should hold up in most legal cases, but of course depends on the applicable legislature.
Good idea, screenshot taken.
I’m only doing it as players were refused a refund after life intervened, which happens.
Also for the fact that I got a full refund a few years ago when the same happened to myself.