New Launcher can't login,but the Old Launcher and website can.No GM want to response my support ticket,post here for some one to figure out the problem

I_m_a_girl · October 26, 2023, 12:49pm

Version:0.4.2
Step1: select i already have an account

Step2: input the username and password

Step3: input the verification code,after click continue,the interface return back to Step1,without any notice message!

I don’t known what happened!
I create a support ticket to GM on the website,no GM response!
here is the log txt

info	2023-10-25T12:57:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication	app	Generated login URL with state 'wOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY' for 'tranquility' using clientID 'eveLauncherTQ'
info	2023-10-25T12:57:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Creating login window using URI https://login.eveonline.com/account/logoff?lang=en&ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3DeveLauncherTQ%26scope%3DeveClientLogin%2Bcisservice.customerRead.v1%2Bcisservice.customerWrite.v1%2Bcisservice.userProfileBasic.v1%2Bvgs.transactionRead.v1%2Bvgs.marketAccess.v1%26redirect_uri%3Dhttps%253A%252F%252Flogin.eveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3DwOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY%26code_challenge_method%3DS256%26code_challenge%3DooKhgEVt7v5s6hf8vWVtEsydCPKHFF1E-XlJ9fpfQxQ
info	2023-10-25T12:57:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowOpened
info	2023-10-25T12:57:21	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T12:57:22	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.UserAuthenticated
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Navigation to login completed, receiving code & state	{
  state: 'wOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY',
  code: 'cAPDgQ11FUerIDgllkW3kw'
}
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowClosed
error	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: InvalidSingleSignOnResponseError: SSO responded with an invalid status code: Forbidden - Forbidden
    at F (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:1446888)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async EventEmitter.<anonymous> (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:2612239)	[]
error	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 71)	[]
info	2023-10-25T12:58:16	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication	app	Generated login URL with state 'Ibl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk' for 'tranquility' using clientID 'eveLauncherTQ'
info	2023-10-25T12:58:16	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Creating login window using URI https://login.eveonline.com/account/logoff?lang=en&ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3DeveLauncherTQ%26scope%3DeveClientLogin%2Bcisservice.customerRead.v1%2Bcisservice.customerWrite.v1%2Bcisservice.userProfileBasic.v1%2Bvgs.transactionRead.v1%2Bvgs.marketAccess.v1%26redirect_uri%3Dhttps%253A%252F%252Flogin.eveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3DIbl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk%26code_challenge_method%3DS256%26code_challenge%3DOnAyIwt2cbQOHi7PwAdFP6Q2wuE9m_xfLKHEA3Fcabo
info	2023-10-25T12:58:17	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowOpened
info	2023-10-25T12:58:27	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T12:58:28	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.UserAuthenticated
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Navigation to login completed, receiving code & state	{
  state: 'Ibl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk',
  code: 'dJB1KwJ8BU2gYry-JP8Mdg'
}
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowClosed
error	2023-10-25T12:58:44	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: InvalidSingleSignOnResponseError: SSO responded with an invalid status code: Forbidden - Forbidden
    at F (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:1446888)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async EventEmitter.<anonymous> (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:2612239)	[]
error	2023-10-25T12:58:44	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 81)	[]
info	2023-10-25T13:01:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	self-update	app	Checking for a launcher update...
info	2023-10-25T13:01:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T13:01:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	self-update	app	Currently running the latest launcher version. Scheduling update check in 5 minutes.
info	2023-10-25T13:01:14	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Starting refresh cycle for Tranquility
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Previous Tranquility build: 2401261, current build: 2401261
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Tranquility build is unchanged.
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	client_patching_status.ready_to_play
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Finished refresh cycle for Tranquility

here is my account’s login actions

Nicen_Jehr · October 26, 2023, 1:12pm

i would first try the “verify” button on launcher cache settings then reinstall launcher

I_m_a_girl · October 26, 2023, 1:41pm

doesn’t work
i’m using the new launcher

Malenia_Reinhard · December 6, 2023, 4:49pm

I’ve had just the same problem as you have had, step3 to step1 with no notification.Did you solve it?

Sean_Kumamato · January 20, 2024, 3:37am

Any updates here?

Ox00FFFFFFF_BIS · January 26, 2024, 5:42pm

Same problem，any updates now?

K_na · February 7, 2024, 10:10pm

same exact problem here… got a new pc… so naturally eve is the first game i install… but… cant click on this guy… <-------

Nicen_Jehr · February 16, 2024, 4:25pm

I would try moving SharedCache somewhere outside your eve folder, uninstall both launchers, reinstall new launcher, move SharedCache to new install folder or point new launcher to new SharedCache folder

Surama_Badasaz · February 21, 2024, 7:12am

I had yesterday the same issue, initially I was thinking it’s because of the cloudflare service so I’ve installed a Free VPN and works as before.

system · May 21, 2024, 7:13am

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