New Launcher can't login,but the Old Launcher and website can.No GM want to response my support ticket,post here for some one to figure out the problem

Version:0.4.2
Step1: select i already have an account


Step2: input the username and password

Step3: input the verification code,after click continue,the interface return back to Step1,without any notice message!

I don’t known what happened!
I create a support ticket to GM on the website,no GM response!
here is the log txt

info	2023-10-25T12:57:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication	app	Generated login URL with state 'wOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY' for 'tranquility' using clientID 'eveLauncherTQ'
info	2023-10-25T12:57:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Creating login window using URI https://login.eveonline.com/account/logoff?lang=en&ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3DeveLauncherTQ%26scope%3DeveClientLogin%2Bcisservice.customerRead.v1%2Bcisservice.customerWrite.v1%2Bcisservice.userProfileBasic.v1%2Bvgs.transactionRead.v1%2Bvgs.marketAccess.v1%26redirect_uri%3Dhttps%253A%252F%252Flogin.eveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3DwOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY%26code_challenge_method%3DS256%26code_challenge%3DooKhgEVt7v5s6hf8vWVtEsydCPKHFF1E-XlJ9fpfQxQ
info	2023-10-25T12:57:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowOpened
info	2023-10-25T12:57:21	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T12:57:22	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.UserAuthenticated
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Navigation to login completed, receiving code & state	{
  state: 'wOwzcrDYFLWlE8L3o9TVS2JbJXR0rCasSicO-4AMKaY',
  code: 'cAPDgQ11FUerIDgllkW3kw'
}
info	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowClosed
error	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: InvalidSingleSignOnResponseError: SSO responded with an invalid status code: Forbidden - Forbidden
    at F (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:1446888)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async EventEmitter.<anonymous> (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:2612239)	[]
error	2023-10-25T12:57:36	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 71)	[]
info	2023-10-25T12:58:16	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication	app	Generated login URL with state 'Ibl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk' for 'tranquility' using clientID 'eveLauncherTQ'
info	2023-10-25T12:58:16	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Creating login window using URI https://login.eveonline.com/account/logoff?lang=en&ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fresponse_type%3Dcode%26client_id%3DeveLauncherTQ%26scope%3DeveClientLogin%2Bcisservice.customerRead.v1%2Bcisservice.customerWrite.v1%2Bcisservice.userProfileBasic.v1%2Bvgs.transactionRead.v1%2Bvgs.marketAccess.v1%26redirect_uri%3Dhttps%253A%252F%252Flogin.eveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3DIbl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk%26code_challenge_method%3DS256%26code_challenge%3DOnAyIwt2cbQOHi7PwAdFP6Q2wuE9m_xfLKHEA3Fcabo
info	2023-10-25T12:58:17	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowOpened
info	2023-10-25T12:58:27	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T12:58:28	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.UserAuthenticated
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	authentication-handler	app	Navigation to login completed, receiving code & state	{
  state: 'Ibl6K7Yozlhwj4em9acSTpGOJvW8N5bzDaCCAxxfUqk',
  code: 'dJB1KwJ8BU2gYry-JP8Mdg'
}
info	2023-10-25T12:58:43	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	elg-events	app	Sending event	eve_launcher.electron.authentication.LoginWindowClosed
error	2023-10-25T12:58:44	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: InvalidSingleSignOnResponseError: SSO responded with an invalid status code: Forbidden - Forbidden
    at F (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:1446888)
    at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async EventEmitter.<anonymous> (C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\resources\app.asar\.webpack\main\index.js:8:2612239)	[]
error	2023-10-25T12:58:44	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	Unknown	app	(node:7376) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 81)	[]
info	2023-10-25T13:01:09	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	Handling requests in the background
info	2023-10-25T13:01:10	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	self-update	app	Checking for a launcher update...
info	2023-10-25T13:01:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	ipc-requests	app	No longer handling requests in the background
info	2023-10-25T13:01:11	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	self-update	app	Currently running the latest launcher version. Scheduling update check in 5 minutes.
info	2023-10-25T13:01:14	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Starting refresh cycle for Tranquility
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Previous Tranquility build: 2401261, current build: 2401261
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Tranquility build is unchanged.
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	client_patching_status.ready_to_play
info	2023-10-25T13:01:15	7376	C:\Users\陈杰\AppData\Local\eve-online\app-0.4.2\eve-online.exe	DESKTOP-34B8AM7	server-manager	app	Finished refresh cycle for Tranquility

here is my account’s login actions

i would first try the “verify” button on launcher cache settings then reinstall launcher

doesn’t work :frowning:
i’m using the new launcher

I’ve had just the same problem as you have had, step3 to step1 with no notification.Did you solve it?

Any updates here?

Same problem,any updates now?

same exact problem here… got a new pc… so naturally eve is the first game i install… but… cant click on this guy… <-------

I would try moving SharedCache somewhere outside your eve folder, uninstall both launchers, reinstall new launcher, move SharedCache to new install folder or point new launcher to new SharedCache folder

I had yesterday the same issue, initially I was thinking it’s because of the cloudflare service so I’ve installed a Free VPN and works as before.