There are exemptions to this rule, namely online digital content.
You have the right to cancel and return your order within 14 days , for any reason and without a justification. This “cooling off” period expires 14 days after the day you received your goods (or concluded a contract for services).
However, the 14-day cooling off period does not apply to all purchases . Some of the exemptions are:
- plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
- goods and drinks delivered to you by regular delivery – for example grocery shopping delivered by your local supermarket
- goods made to order or clearly personalised – such as a tailor-made suit
- sealed audio, video or computer software, such as DVDs, which you have opened (unsealed) upon receipt
- online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
- goods bought from a private individual rather than a company
- urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can’t cancel the work once you have agreed on the price of the service
Please note that this list is not exhaustive .