So, would you rather the gates just be shut off?
As an independent capsuleer, it’s not the responsibility of the DED to ensure your safety in travel.
IT IS YOUR RESPONSIBILITY
You are the only person that can look out for yourself and your assets.
If I may make a suggestion. The Star Map is your -best- friend. Learn the different statistics and metrics available to you. Learn how to read them in context of your own specific operations.
-Pilots in system last 30min (who’s in space)
-Pilots Docked last 30min (who can be in space quick)
-Ships destroyed last 1hr (who isn’t in that space anymore)
-Pods destroyed last 1hr (who -REALLY- isn’t in that space anymore)
-Jumps last 1hr (traffic volume)
-Station Count (an absolute VITAL stat when traveling in Syndicate or other faction space)
The Star Map can provide you with more up-to-date intel than anywhere else without having to speak to anyone. Check it before you undock. Check it often. Situations change quickly, and unexpectedly. On a travel operation, it can literally make the difference between gate camp, or Arriving at your destination alive and intact.
And you had the AUDACITY to go into their territory unannounced, without invite, intentions unknown, in a TENGU. As far as they knew, you could have been waiting to light a cyno.
Never underestimate the capacity for violence of those ignorant to your intentions, and hardened to shoot first.