Please help me

Today аt 00:00 et
eve had some lag
i try to dock on station but did not work
and I was disconnected
a few minutes later I reconnected again

my ship is disappeared and hangar was empty
also I could not get out of the dock the button did not react
I wrote to the support team
and 30 minutes later I was helped

Hello, with you GM Rainloss o7.

I made some changes, you should be in the same station, but only in a capsule with your ship at the station dock.

If you have any questions, please let me know.

Yours faithfully,
GM Rainloss
CCP Player Experience | EVE Online | EVE Valkyrie

and now i can leave the station but

i have 2 capsule in hangar and no ship

then I wrote in support again
but now no answer

for the second day I can not play

Tell me where else to write or contact
to help me

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