had chat issues for months i’m pretty much done with the company reply of “check port 5222 or file a bug report”…its not my end I know cos its a lottery one account can be fine yet seconds later another account doesn’t have chat for hours…I want my money back and I am pretty sure I am entitled to it due to section 75
Tech support attributes this to human error.
Replace human and try again. 
Seriously though, something is up with your connection.
The forums unfortunately cannot help you with your request. Please file a support ticket under billing and a GM will be able to assist you. As this is a billing matter, I will close this.