Hey everyone,
We’ve just become aware that those trying to create a new account are currently being advised by the account creation page that an email address is invalid, despite being valid.
We’re currently investigating the issue, and messages will be relayed here as the investigation continues.
Edit 13:09 UTC: It also appears to be having an impact on the support system as well, resulting in a “Middleware Error” message; this element has also been added to the investigation. (Thank you @Aisha_Katalen )
13:24 UTC: Investigation is continuing in trying to identify the source of the disruption.
13:27 UTC: We believe we may have found the cause of the issue and are taking steps to resolve it. During the resolution, there may be a small disruption to the login.
13:40 UTC: Unfortunately, it doesn’t seem to have resolved the issue as hoped. The Investigation is once again continuing.
13:48 UTC: We have reverted an update that we had applied internally this morning, and it appears to have resolved the issue for now!
We’ll investigate what caused the disruption with this update and reapply it later. Thank you for your patience!