Hey Everyone,
We’re aware that the New Eden Store is currently unavailable for some users. We’re looking into it now, and updates will be relayed here and over on our status page - https://status.eveonline.com/
Update 17:21 UTC - We’re also seeing sporadic issues with logging in. This is also being looked into.
17:59 UTC - We believe we’ve identified the cause of the outage and the intermittent login issues, and we are working to resolve them.
18:42 UTC - A server reboot is being scheduled for 19:10 to resolve the login and NES issues!
19:27 UTC - Reboot complete and the server should once again be accessible!
19:31 UTC - Still seeing connection issues. Investigating further.
19:33 UTC - rebooting a second time.
19:55 UTC - looks like the issue is still ongoing, it’s still being looked into.
20:04 UTC - Additional changes are being made and the server is being rebooted again.
20:13 UTC - Access has been restored to the server. We’re still expecting intermittent issues and continuing to monitor for now.
20:18 UTC - Investigation is continuing.
21:15 UTC - Issue is still unresolved, we’re still investigating but the issue may remain as it is for now rather than additional restarts.
20260131
00:20 UTC - The issues with the logins and NES remain unresolved for now, but no further restarts are planned, we’ll check in again around downtime at 11:00 UTC with any updates.
11:00 UTC - Following downtime, services are stable. We’ll continue to monitor throughout the day.
