I’ve been playing EVE Online on my PC for several years with no issue. I am not infected with malware and have not done any software or hardware changes or new Windows Updates.
A couple of days ago I tried to launch EVE as normal. Nothing happened. Task manager showed the evelauncher.exe process, but nothing was happening at all. This seemed to be completely out of nowhere.
I tried clearing the cache and it didn’t help, so I uninstalled the game. When I tried to reinstall, the installation failed. I get this:
Error during installation process (com.ccpgames.eveonline): Execution failed (Unexpected exit code: 2359302): “comd /C wusa.exe C:\EVE\Windows6.1-KB3118401-x64.msu /quiet /norestart /log:wusalog.log”
Retry Ignore Cancel
Noticing KB3118401, I made sure I had that Windows Update. I even uninstalled and reinstalled KB3118401. Still getting the same error.
If I ignore the error, the game appears to install, but I end up in the same situation. I double click to open the launcher and nothing happens - the process just hangs in task manager, but nothing ever opens.
Any fixes or ideas would be great, because I’d really like to play EVE again without having to format my hard disk.
UPDATE: I suspect this is caused by my computer lacking some critical Windows update. I thought I had everything up to date but I don’t. I will keep trying to update my Windows installation; I hope that will fix the problem.
UPDATE 2: I have now installed all Windows Updates that the Windows Update utility offers to me and I’m still getting the same situation: The installer does install the KB3118401 update if my computer lacks it and goes through to 100% with no problem; if I already have KB3118401, that’s when it returns the error I transcribed above; in either case, once the installation is complete, the launcher will not open.
Very odd to me that the game used to work and then one day it just stopped. I believe I last launched it about two months ago.
UPDATE 3: I fixed the problem by removing KB3118401 which came with the launcher and any other updates which I had suspicion about, running Windows Update over and over, reinstalling Update packs and rollups, etc…eventually the game launched. I see that the launcher looks different compared to the last time I saw it, so that makes sense.
Here’s the fix, if anyone else is having this problem - (which I doubt, in the year 2021) - it’s caused by an out of date Windows 7 installation with updates which are incorrectly installed, or some other missing dependency. No telling exactly which update EVE needs to run now.
If you think you have all Windows Updates and can’t finesse it manually like I did, the only fix would be to reinstall Windows and carefully install all updates before installing EVE.