Steam is hurting Eve's image and sales

[Geo_Eclipse_Oksaras]

That was going to be what I suggested was to actually make the steam account under the actual EVE online client.

Try submitting a ticket to CCP…

and this is similar that happened just this year

Plex bought not showing up in account

Hi, How long does it take for plex to show up in your account after purchase? I bought some yesterday from eveonline website and it is not showing in my account. Thanks

read this from 3 years ago

Steam purchase unredeemable

Steam purchases for EVE are ONLY for accounts that have been created FROM the steam launcher. After all, there is no other way for Steam to know which account to send the Plex to. You can try contacting customer support, but also try to make a new account on steam as well. EDIT: I just read what you wrote. Again, either make an account through steam, or buy your stuff in the browser. Steam purchases only work with steam-created EVE accounts.