“If any pilot has an issue or complaint regarding the conduct of our forum moderators, the EVE Universe Community Team can be reached by filing a support under the Forums & Community category.”
This support ticket option no longer exists in the ticket system.
Did I overlook it, or what is the correct format to submit a complaint now?
Its not a complaint against CCP Falcon, but this was the only clause in the forum policy section which referred to appealing the re-instatement of a thread.
If there is another, let me know and I will use that.
Im just asking what is now the correct procedure for appeal, since the “Forums & Community category” mentioned in the policy/rules no longer exists.
I could send a ticket asking that, but there is no category for that either, and it would be sending a ticket about how to submit a ticket of the right format, and gets pretty redundant.
I want to do it the right way, but currently cant, as the “Forums & Community” category specified in the policy no longer exists in the support ticket system.
Furthermore, there is no specific clause regarding appeal to re-open a thread, just the far more serious “complaints” regarding personal action of Community staff, which is not my intent, but the only one close enough to consider.
communityteam@ccpgames.com is where a GM referred me to when I was having an issue with the forums and submitted a ticket. So that appears to be how to submit a ticket for forum support.
You very likely didn’t because I also didn’t find this section any more when I tried to help someone else the other day. And I think it is intentional because this forum is supposed to be a big, happy family and issues don’t happen here, so there’s no need for such a support ticket category. And if even the ISD doesn’t know about that it tells a lot.
I looked into this a bit… You’re totally right that the Forums & Communities section is no longer on the support site. There is an option under Game Play and Support > Rules and Policies > Game masters and ISD if you want to file a complaint about action any of us took here. I have sent an email up the chain so hopefully we can get a more complete answer for you soon.