The thing with networking is that even if your PC is fine and your connection to Discord is fine it is possible that your internet network route to the EVE server in London is facing problems.
Unless everyone is complaining about server issues it likely is not EVE ‘server issues’ but a problem somewhere between the server and your PC.
CCP is not responsible for that part.
If this happens more often for you and you are sure it’s not the client on your PC that crashes it may be worth it to look into a VPN: [SOLVED] Severe Performance Issues
There are likely 6-12 nodes that your connection is routed through between your client and the server. If any one of those nodes has a hiccup, your connection to the server is lost. Nothing you or CCP can do about it.
You state that the issue isn’t on your computer, and the lack of dozens of questions online about the server status says it wasn’t the server, but those two are not the only computers involved in your connection to the server.
I really didn’t get any clarifications with the GM’s they just said we can’t refund because of polices and said don’t make another ticket. Might be the worst customer service I have ever received in a while.
CCP response to that is this: sorry ( not realy ) we can’t do anything ( we could but we don’t care ), please check your internet ( but we never check our end ) next time
@Boraoni what most of us are saying, we have all been there with you. Losing ships, virtual items, and battles all because of a disconnect, freeze, etc.. Most MMOs won’t bother replacing your stuff. A few people I know, did get a replacement ship, that was it. And told, it won’t happen again, so don’t ask again. Very rare thing to happen.
People have been in combat and a disconnect will make you lose a battle very fast. Anyone here can and most likely will agree CCP has some real poor customer service. A lot of game companies farm out their support to the lowest bidder. More than likely you are discussing the game issue with someone using a written guide and never played the game.
I wish we could make you feel better about the loss, but we are only players here. Support and developers never come here, they would be insane to do that sort of thing. It is like opening a can of worms. Fly only what you are willing to lose.
No. It does not mean CCP servers are at fault, and it’s highly unlikely they were in a solitary case such as yours. When your internet craps up it doesn’t mean all your active programs stop working. Some may still have enough bandwidth to keep working normally. EVE is resource-heavy, so it will be the first one to exhibit symptoms when the internet is bad.
Anyway, if there is a server outage on CCP’s side what happens, is that a crapload of people will get DC’d. Like half or more of active logins. Unless you find evidence of that on CCP’s server history, it was all on your side.
Thank you, I will never again create a ticket expecting anything from CCP, I will just fly and go about the game I would before. Already made a another fit for the abyss. So thank you so much for your support.
Thats not how the internet works, all that the discord call would prove is that it likely wasn’t your ISP’s fault or an issue immediately after your router, there are so many other machines between you and the server, and depending on where you live entire countries and/or oceans
All it takes is for one of the routes to TQ to have a hiccup and your connection will seem like its frozen, as far as the server would be concerned all it would see is your game client drop from the server and not know why
The internet is an extremely complex intricate web of hardware and software that people generally don’t understand (and i don’t blame them for that because its not something they actually need to know really) and take for granted, i mean lots of people just refer to their internet connection as “wifi”
How exactly do you expect CCP to know if a random router in the entirety of the internet has experienced an issue?
CCP is not responsible for anything outside of their network and they also aren’t going to monitor every single part of the internet in order to prove that it wasn’t their fault, nor even can they even if they wanted to, they literally don’t have the resources required to monitor every single network device on the entire internet
It doesn’t matter. All that matters is that it’s not a server issue, therefore CCP has no cause to replace your ship. Whether or not the user is at fault, their ISP, or any of the ISPs between them and the server is ultimately irrelevant.
Your “good customer support” is widely known as a stupid business practice.
It would be, if you operate an online service that deals with real money (ex. online gambling sites). However, we are dealing with space pixels here that cost nothing to be reimbursed.
If a cloud flare fails its not ccps fault. They’ll work with the owner to get it working again but a cloud flare failing is not ccps server so therefore they shouldnt compensate for that.
No i understood you were asking for the literal impossible
Like i get it, you don’t understand how the internet works, but there is, quite literally, no way for CCP to detect where the fault occurred, whose fault it was or that it was even unintended
From CCP’s perspective your client left the server, they don’t know if the connection dropped or you closed the client or your PC crashed or if the country you were playing from ceased to exist, you are asking for support to magically know something unknowable and then to reimburse you based on this unknowable information
Theirs a whole lot of stuff between you and the server. You won’t get a refund if their records don’t show anything. I’ve had a few disconnects and everyone was still online when I reconnected so not eve related.
CCP can’t know if it’s the user’s fault or not. All they can know if it’s their fault or not. And groveling to your customers by telling them it’s not their fault and promising refunds is something insecure businesses do. I can’t respect anybody like that.
