Unable to install Win10 - directx12

Hello fellow friends.

I have bought a not-so-new computer, and installed windows 10 64 bits on it. I tried installing EVE on it, but it says I can’t launch the installer because I don’t have directx11. I have directx12. Is there a workaround to this issue?

Thank you very much for any help you might give me!!!

install Dx11

@Geo_Eclipse_Oksaras Where do I find that? (Microsoft doesn’t seem to have it anymore)

@Small_Kitty_Paws Thank you very much. I believe that I did install that package that includes legacy directX libraries. However a popup banner comes in and says i’m still missing directX11. how do I circumvent that?

Thanks to all.

Have you tried running Eve in Windows 8 compatibility mode? (It helps for some games that require DX11, but I’m not sure if it will help for Eve.)

he installed win 10

@Geo_Eclipse_Oksaras I think there is some confusion about what I meant. In Windows 10 you can choose to run programs in compatibility mode. The program will ‘think’ it is running in another version of Windows - with DX11.

I don’t know if it will help the opening poster. But at least it is one more suggestion to try. And the nice thing is - he can try it without installing/re-installing any software. :slight_smile:

(not my picture - just grabbed it from the internet to show the compatibility dialog box in Win10)

ah forgive me… im not a “techie” so a lot of stuff like that, i honestly don’t know… so i apologize… i know human anatomy… thats about it

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No worries. It is all good :slight_smile:

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Installing Directx 11, and having a GPU capable of running Directx 11 are two very different things.

Need to know what GPU you are running as I expect thats the actual issue, not the installation.

r click the start button > run > type in “dxdiag”

Will show you what you have for hardware and DX version

Edit : DirectX 12 is built into Windows 10, it cannot be installed separately, nor could it be uninstalled. By having the current version of Windows 10 installed you have the capability of running (DirectX 9.0, DirectX 10.0, DirectX 11, and DirectX 12) software.

Not my words, found it on the internets, but it seems legit to me, I have never had to separately install DX11

Hello again and thanks to all those who intervened to help.

@EM00 I tried running EVE in Win8 compatibility mode: I still get the same thing.

This is my sys as per dxdiag:

------------------System Information------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: Italian (Regional Setting: Italian)
System Manufacturer: Hewlett-Packard
System Model: 200-5112it
BIOS: OS Date: 05/20/10 17:05:51 Ver: 08.00.15 (type: BIOS)
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz Memory: 8192MB RAM
Available OS Memory: 8158MB RAM
Page File: 3028MB used, 7048MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels--------------------
Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_2AA2103C&REV_03 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 1695 MB Dedicated Memory: 64 MB Shared Memory: 1631 MB Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.625000,0.339844), Green(0.285156,0.605469), Blue(0.148438,0.062500), White Point(0.281250,0.308594) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: HWP4101 Native Mode: 1920 x 1080(p) (60.018Hz) Output Type: InternalMonitor Capabilities: HDR Not SupportedDisplay Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: igdumd64.dll,igd10umd64.dll Driver File Version: 8.15.0010.2702 (English) Driver Version: DDI Version: 10 Feature Levels: 10_0,9_1 Driver Model: WDDM 1.1 Hardware Scheduling: Supported:False Enabled:False Graphics Preemption: DMA Compute Preemption:

Sitting in the blob above is the GPU chipset information.
In this case an Intel G45/G43 device. The specification for this chipset is it supports up to, and including Direct3D v10. This is Directx 10, not 11.

Simply the hardware can not support the Directx 11 calls regardless of the operating system support.

It’s new graphics card time - it doesn’t need to be a top line expensive thing. But it does need to support Direct3D v11 calls as part of Directx11 or better.


Min required card: AMD Radeon 5450 or NVIDIA GeForce 420 or better with at least 1024 MB VRAM

suggested card: NVIDIA Geforce GTX 1060, AMD Radeon RX 580 or better with at least 4 GB VRAM

I have a Radeon RX 560 in mine, and it works wonders.

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Alright, so basically the videocard is too crappy to run directx11, thefore to run Eve, correct?

It doesn’t support DX11, so yes, it will never run EVE since it runs DX10 and CCP has never supported DX10

you would have been able to play it up to when they chose to no longer support DX9 which was about a month ago ish…

The above cards i mentioned are on CCP’s website of cards they recommend for min requirements and suggested to get the most out of EVE…

looking at the other min specs, you easily meet them
over 8G of ram, 2.7 cpu, and win 10 64bit…

grab a new card and you’re on your way.

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Sadly it won’t happen on this computer, it’s an all-in-one. Not happening anytime soon then :frowning:

Thanks y’all for the support!

damn, that sucks dude… this is why my friend who does computers etc, always tells me to never get an all in one… that and its a pain in the butt to really do anything with them.

I know I know. This is not even my computer, it’s my wife’s. Well, next time I guess! :slight_smile:

If there was only a way to trick the vidcard and beg it to run directx11… after all I’ve already installed directx12… :slight_smile: