File a support ticket in order to get in line.
My first guess would have been to delete the cache. But since that didn’t work, I would use the free version of revo uninstaller to remove any trace of Eve before reinstalling.
Also, out of curiosity, have you noticed any other problems with other programs or windows?
Anyway, please make sure to come back and tell us how you fixed it. Might help the next guy with the same problem.