Possibly because they’re not. This is not a case of them changing a gameplay mechanic and having to deal with a split playerbase - that sort of response is unavoidable, and CCP taking time to consider feedback and weigh it with their vision of the update is understandable.
But this is a major accessibility issue that is actively harming customers. And it’s not as though it’s a content update we’re talking about - they can roll it back while addressing the issues, or give us a way to toggle between the old and new, without rescinding content from players, or changing gameplay in a more significant way than they already have (which is to say, compared to a content update, very little)
I was being completely serious about this. Accessibility is a incredibly important aspect to maintain with your products, and to receive feedback of this sort, and this volume, and not act on it immediately is blatantly unprofessional and borderline unethical.
That’s what I have the most problem with: not the change itself - though I feel it probably could have been tested better - but rather that CCP has now went 2 days without trying to fix it, or roll it back, or anything. All they’ve said is “We hear the feedback” - which just makes them waiting even worse.