Possibly because they’re not. This is not a case of them changing a gameplay mechanic and having to deal with a split playerbase - that sort of response is unavoidable, and CCP taking time to consider feedback and weigh it with their vision of the update is understandable.
But this is a major accessibility issue that is actively harming customers. And it’s not as though it’s a content update we’re talking about - they can roll it back while addressing the issues, or give us a way to toggle between the old and new, without rescinding content from players, or changing gameplay in a more significant way than they already have (which is to say, compared to a content update, very little)
I was being completely serious about this. Accessibility is a incredibly important aspect to maintain with your products, and to receive feedback of this sort, and this volume, and not act on it immediately is blatantly unprofessional and borderline unethical.
That’s what I have the most problem with: not the change itself - though I feel it probably could have been tested better - but rather that CCP has now went 2 days without trying to fix it, or roll it back, or anything. All they’ve said is “We hear the feedback” - which just makes them waiting even worse.
No, supporting 2 fonts that are already designed for use in the client is not more complex than I think. And as I said here, supporting them would add minimal (not none) technical debt - a trade that is well worth it to maintain accessibility…
@CCP_Dopamine Seeing as rouge drone site spawns apparently aren’t affecting standings at all, what is the plan to give us routes to gain faction standings w/ the trigs/edencom?
It appears whatever change was done this morning is affecting all Rouge drone combat anoms outright and scannable sites.
OK, I now can see what is the issue. The new font does not look the same on different devices…
On my normal PC setup with two 24" 1920x1200 monitors everything is perfect with the new font, its so much better than the old one I couldn’t understand why people complain about it.
Now I logged in using my tablet - it has the same 1920x1200 resolution, however, the font looks distorted and is almost not readble at all.
This.
And I already have serious problems with my eyesight from day to day, so this has made it more painful if not even directly harmful to my health to spend any lengthy amount of time in EVE which has been some of my most important ways of spending time off and recuperating.
Why are things that no one has complained about “fixed” in this manner?
Why are you annoying thousands of players without giving them any options?
I have already had to turn off Aura’s speech sound, had to live with the insane red dot, and now my eyesight is being tortured???
I have a 27’’ screen 1920x1080 and an MSI G72 so no, it doesn’t help “editing” some obscure graphics settings. All my other programs and fonts are already razor sharp, I dont need to be forced to tinker with anything by some CCP shenanigans.
Which drunk dev is insisting on never giving us opt-outs???
This is the FIRST time in half a decade I’ve seriously considered turning off subscription for 3 of my 4 accounts for a year just to give a “hint” about how I feel about this sort of treatment…
much the same issue / problem complex here.
Where is the CCP response / feedback ?
If the policy is still
“eff you all, we can do whatever we like, you can just stop playing if you dont like it”
yet again, could you at the very least please have the basic decency and common courteousness to just let us know that we are wasting our time and efforts in trying to influence you???
Uh. Always. Of course they take feedback into account. But there are almost as many positive comments on the font here as negative. And given most positive comments don’t come to the forums to post since they aren’t angry about whatever the thing is…
Exactly which voice should CCP listen to?
They’ve said (to paraphrase) “Hey we hear those complaints and are working on fixes”.
Like wtf else should they be communicating. I don’t know how much clearer they can be about hearing issues and working on fixing them.
What does need to happen is players actually read said CCP replies and not go full ape ignoring them or calling them lies because it doesn’t happen 5 minutes after they started screaming and kicking their feet in the supermarket aisle.
Quite frankly they do seem to take a joy in not actually explaining the why of very much most of the time.
They basically act like any tinpot manager who wants you to do something utterly illogical on the basis of “because I said so”.
You might be ok with being kept in the dark most of the time and literally lied to the others, but it doesnt mean everyone else has to.
And before you say “when did they lie”, we can probably start with things like “to clear strategic structure spam” when the changes only signifigantly impacts those who do not do this, and has no effect on those who do.
Or that deficencies in Caldari Npcs werent intended and came as a surprise.
Or when flags for abyssal use were “temporarily removed” for “testing”.
No. Stop being a shill, defending the indefensible.
Firstly, you are wrong to say that nearly as many people are praising the new font as damning it - actually read the threads. There is a massive inbalance between an overwhelming number of complaints and those who like the font.
Secondly, the opinions of those who like the new font are completely and utterly irrelevant unless the old font was causing them genuine problems. Which reduces that sample further.
That is not to say that those who had problems with the old font (though I have never noticed such concerns being expressed on these fora) should be ignored. But this brings me to the third fundamental point; do not make such a change without thorough testing. Saying “oh, we are working on it, give us time,” is simply not good enough. The change should not have been made without proper testing - and it is self evident that such testing could not have happened. The golden rule of medical professionals applies here - “Do no harm.”
It is not an insult - you do nothing but try to justify, against perfectly reasoned argument, everything that CCP does, then come out with fatuous statements that people who actually expect the company to show a modicum of professionalism, whether it be on testing or communications or even understanding how their own product actually works, are being unreasonable. Your behaviour, therefore, whether or intended to be such, is damnedly difficult to distinguish from my above characterisation.
Second, are you seriously suggesting that “Do no harm” is not the principal ethical rule taught to medics for the past couple of centuries? Really?
Third, your logic fails if you then base your arrogant dismissal of my argument because you - wholly erroneously - think that statement is incorrect. The logic of what I have argued still stands, and you have nothing to offer to challenge it.
Your opinions are clearly very highly regarded, sir, but unfortunately largely by your own good self.
In short - CCP have fouled up with the font and should either fix it immediately or roll back to the old font while they have a little think.
