Relating a Post from German Users having some Trouble, this could eventually help you:
What we are initially looking for is basic debug information so that wecan investigate this issue:
- Your geographical location, your ISP details, and other relevant information about where and how you connect to the internet. If there are any patterns to the disconnects, please let us know as well.
- The network path from your computer to Tranquility: Run
tracert tranquility.servers.eveonline.com
from a Command-Line Window, save the output in a text file and send us. - Your network details and how you connect to Cloudflare: In https://web.ccpgamescdn.com/aws/community/eve_network_diagnostics_v6.zip then you will find a file called
eve-network-diagnostics v6.ps1
, which is a Windows PowerShell Script. Run this script and send us the output file. We are mostly interested in the top two sections in that file.
For more advanced debug information, please see @CCP_Convict’s original post above with the alternative advanced traceroute and Cloudflare WARP details.