I’m in the same boat…lost three fairly pricey ships to server issues: one on 1/27, another on 1/30, and the last on 1/31. The first was open and shut with my ship comped after a few days. The one from 1/30 has not been responded or attended to. And i got a response from the one on 1/31 asking me what ships i lost and when (which seemed a little odd considering that it should be extremely simple to look up, but oh well). So, if you’ve been waiting a few days or a week, you’re not alone.