Im always kind to people, im known as a generally nice guy.
But theres a difference between being nice to a new player because he is confused or is asking questions, and being nice to some entitled idiot who didnt read and didnt ask questions and just assumed everything and gets angry after the fact because the game didnt bend to his will.
This thread is full of people like that.
I dont, and im genuinely a nice person. The second category that i reply most to, is the New Players Q and A section of the forums.
But this is how EVE has always been. We have always considered people who are mature, and who can take a loss in stride and not blow up and not complain and whine, and who want to genuinely learn and better themselves as people that we genuinely want to help.