A letter to CCP and the Community

As a lot of you know, we recently had a login event where you could login and claim prizes in game every day. The login campaign lasted 18 days, from May 2nd to May 20th, and had 16 days of prizes which allowed you to miss “two days” of logins. The event two days ago, and CCP submitted a mass response to players submitting support tickets asking for prizes even though they didn’t log on in time. I understand CCP’s point on this, and I wouldn’t doubt that there were tons of people submitting tickets even though they missed days, or even most of the campaign, but I am here to try to plea with CCP and defend the players who missed out on the final prize of 1mil SP by just a few hours.

I want to start by my story first. I saw the login campaign happening and I managed to log in the first few days. I needed to go on a urgent out of town trip suddenly. I thought to myself “ay, no big deal, I will just log in the rest of the days and I get that sweet sweet 1mil sp on both of my omega accounts”. I login the rest of the days, and on the 17th day of the campaign I claim my prize, and see that I have 15 hours to claim my next prize. If you can only login once a day, then I missed my chance by 9 hours. My story isn’t that bad, 9 hours is a lot, but the thing that angered me is others I know missed their chance by as low as 2 hours. CCP, at least to my understanding, didn’t bother filtering through the support tickets and helping the people who missed it by a hair, and just submitted a mass response saying “you didn’t follow the rules, you lose”.

Now, you may be asking, why am I and others “crying” about missing out on it even though it was our fault? Well, I would be siding with those people, agreeing that CCP had no control over what days you missed therefore cannot reimburse the prizes, but it was actually CCP’s fault that tons of people missed their chances by a few hours, because of false advertising.

Based on the advertizing I saw, nowhere where CCP promoted the event did it say that the event would end at downtime and not at the end of the day. Typically, when a company creates a event, such as a sale, they say it last from date A to date B. Simple enough, but that’s the thing that CCP did wrong and what hurt most people. When a company does this, they mean that the sale starts from 00:00 (or 12:00 am) on date A and ends at 23:59 (11:59 pm) on date B, or as soon as date B turns to the next day. For example, the event lasted from May 2nd to May 20th, therefor the event should have lasted from 00:00 on May 2nd to 23:59 on May 20th, or 00:00 on the 21st. Ending it at downtime makes no sense from a business perspective. Instead of ending it at a normal time for a business event they ended it at downtime. It’s like having a coupon that last from July 9-12 and it ending on 11:00 am on the 12th, to be honest, it doesn’t make much sense at all, but please correct me if I am wrong.

In short, CCP falsely advertised their campaign causing their customers to miss out on a huge opportunity even though they “played by the rules”. So please CCP, if you made a mistake that hurt your customers, please try to correct it.


Can you link the promotions you are talking about?

The last time they did this it also ended at the beginning (not the end) of the final date. I myself missed this prize on 3 accounts by one day.

CCP probably should allow more than 2 days of missing because some people cannot log in on weekends. and more than 2 weekends passed.


u should read the EULA more closely dude…


Hey I watch your show, thanks for the reply dude! :grin:

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Could you provide more context or what part of the EULA I should read more closely please?

Hey, Matterall!

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The CCP promotions dept has certainly screwed up everything from re-running “once only” items to getting the days wrong on their promotions.

But far more often, you see posts from angry flat-earthers that think it’s the same time for everyone on the great disk on which we live.

From what I recall all events/things change/end with downtime, it is the point that that stuff happens

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I think the problem here is, if they do it for one person, they have to do it for everyone, because they moved the line. Would that be fair to the people that made sure they logged in every day to get the reward? Should they somehow also be compensated?

It is awkward as hell to have it end at downtime since it is in the middle of the UTC day. In my opinion, that needs to change and it needs to end/begin at the end at the EVE (or UTC) day.

I read that as being that you need to log-in 16 times between May 2 and May 20th.

They don’t give specific times for start and finish so its upon the player to ensure they do it before it ends.

Downtime is the most common “exact time” for CCP to start and end such things.
Always has been.


Just because that’s your opinion (probably because that opinion suits your situation) doesn’t mean it’s any less logical for CCP, or any less true.

Anytime they end a promotion will be awkward somewhere on the planet…


The point is that it should end at the end/beginning of EVE days (UTC 23:59 or 00:00)

Its easier for Eve players to know such things end at down-time.

And far more clear for all, TBH.

Downtime is when it’s convenient for the people that have to take care of doing it. Those people live and work in Iceland.

Change your computer’s clock to Icelandic time and you will never have this situation again.

Glad I could be of help.


Sorry, but I am not sure why ending the day at 11:00 instead of 00:00 is better or more simple.

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Have my like