Yesterday I had no DC’s between the 11.55 pm until 2 back to back at 3.55 pm… not sure if you had the same?
The back to back ones are likely just because I logged straight back in so I guess still part of 1 DC.
yeah that was the around the exact same time as me too, i had another around 19:45 too i think it was, also i did have a fair few after about 21:30 too
OK, I wasn’t around in the evening so can’t confirm those.
Definitely seems to have improved in terms of the number of DC’s happening though. Much less frequent in my opinion but still enough to have a constant worry you could DC at any moment.
yeah I agree, the ones I had in the evening were a little more sporadic, the ones thru the day though, as you say seem a little less frequent an seemingly around the same time too each day
I imagine CCP Explorer will see the same things on his graph of DC’s for the UK.
For those reporting that disconnects have a pattern (i will also be monitoring this with my own disconnects), CCP Explorer posted this graph 3 days ago - might be worth checking if times match up
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If @CCP_Explorer could post some daily ones, that could help
I think the pattern is emerging more over the last 3 days as prior to that there were far more regular DC’s so it was difficult to tell.
We are monitoring that different issue, which is mostly manifesting in Chile but also a few EVE players in Mexico have reported. In those cases the connection appears to be outright blocked, whereas as the issue in this thread is that Virgin Media UK EVE players are able to connect and play but are then synchronously disconnected. Please send us a ticket about your issue. We have a code change in the pipes to get better logging of what is happening. In the meantime: If you are able, can you install a VPN (e.g. get a free trial of some VPN to test) and try VPN-ing to some location on the US east coast or to Ireland, the UK, or Netherlands, and let us know (in the support ticket that you will send us) if that changes anything.
Yep, VPN-ing, even from the UK to the UK is bypassing the fault. We don’t know at this time if the fault is a routing issue, some filtering issue, BGP flapping, a bad port on a router somewhere, a device in VM’s network that runs out of memory and restarts, …
Yes (mostly) and no. The routing even if inefficient doesn’t necessarily have to be the issue. But as many players in this thread have reported, using a VPN from the UK to the UK is bypassing the fault. so it could be something with the route or on the route.
Thanks for telling us here that VPN resolves the issue; it’s important for us to hear this so that we can let Virgin Media UK (and Cloudflare know). Please send us a support ticket on your issue as we may ask people to do some experiments for us but most importantly contact Virgin Media and raise the issue with them.
Last two days with the largest spike (last night) highlighted:
If there is a pattern then the next disconnect should be at around 15:50.
Yes, you can clearly see yesterdays 11.55 am and 3.55 pm DC’s. I wasn’t logged in last night so missed the evening ones.
Currently sitting waiting for the likely 3.55 DC today
I’ve been looking at the past few days; and it almost looks like there is some hourly processing happening at 10 to 5 minutes to the hour and approx. at 11:55, 15:55, 19:50, and 23:55 large disconnect happen every day and smaller ones in between.
That certainly ties in with what I have seen, particularly over the last 3 days. Before that the DC’s seemed more frequent, and more sporadic.
15:55
Connection lost
And there it is. I caught it in the middle of a traceroute, with different routing just as the DC was happening.
So, essentially every 4 hours, at 5minutes to the hour.
Oh, fantastic! We need that trace route.