i hate to say it buts been mentioned before the system seems much more stable hen you are docked…it might be totally irrelevant but longs spells a dock like over 40 mins and rarely disconnected. the moment you undock the d/c start
If it were me, given this has happened with Virgin Media before, I’d be cancelling at next renewal and switching ISP. Been with BT for 15 years at this point, might be a bit more expensive, but I’ve not had a single problem with latency, packet loss or routing in any game, including Eve.
Don’t let yourselves be cucked! Switch ISP asap.
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Before DT today i was pvping rather well but after DT
i cant even stay on long enough to scout! Wired and wifi both are not having it.
Ive been docked for most of the evening doing industry and market. It still DC/s with everyone else.
Have been having the same disconnect issues, also VM, UK. Downloaded ProtonVPN with a free account 4 days ago and have been able to use it to stay connected.
For anyone looking for a temporary workaround, it works well. Quite slow when first connecting, but stabalises to almost full speed after 5-10 minutes and I’ve been able to do a buch of PVE without disconnects for the last few days.
Hopefully a real fix is on the way, but until then if you are looking for something, this works.
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Being docked or not makes no difference, the disconnects happen when they happen.
CCP did say they filed a ticket with Cloudflare, so we can only hope that they respond and identify an issue which can be resolved.
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End of day update:
We have been engaged with Cloudflare today looking at this issue, replying to Cloudflare’s requests for information. We have declared this a “P1 - Urgent” case, the highest priority level we have used since May 2020.
We have also been sending information to Virgin Media but we did not receive any replies today.
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Thank you CCP Explorer, really appreciate it, hopefully one of them can identify the root issue and resolve it soon.
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Virgin Media appears to be routing the traffic on their internal backbone (or that of Liberty Global, who owns VM) to Amsterdam to or through an ISP in the Netherlands called VodafoneZiggo (also owned by Liberty Global). From there the traffic is handed off to Telia in Amsterdam who in turn sends it to Cloudflare in Amsterdam since Telia peers directly with them there. So Telia and Cloudflare are doing the correct thing given where the traffic is handed to them. But Telia and Cloudflare peer directly in many other places, including in London and if the traffic was handed to Telia there it would enter Cloudflare’s PoP in London almost next to TQ. We haven’t found if and where Virgin Media or Liberty Global peer directly with Cloudflare; it would appear there would always be a hop through Telia. We have asked VM multiple times why they are sending the traffic to Amsterdam and if they could route within the UK (if only as a test to see if the issue goes away). There have been no replies to questions or suggestions. That routing may not be the root cause, but we have wanted to test to see what would happen.
Hey @Induce_Deadline: Can you do me a favour? Create a support ticket, reference the ongoing VM issues and include a trace route so that we have a BT comparison? Please name drop me and GM Mechanic in the ticket.
Maevia, as much as you keep pushing this, being docked or undocked makes absolutely no difference. I spent the entire afternoon undocked and it’s no different… the DC’s happen wherever you are.
Inaccurate information only clouds the issue.
Support ticket raised as the past week I’ve had this issue.
I’m UK based and connecting to a VPN in the UK seems to have solved my issue (traceroutes are completely different so…)
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I’ve been with virgin for over 10 years and never had this issue. BT are slow as hell even with their fibre so for me, its a no brainer staying.
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Watching that the main problem is Virgin Media routing I can only guess that my internet company (Total Play Mexico) is routing towards them, because today is the 6(?) day that I can’t even log and disconect, it’s straight a connection closed.
I haven’t been able to past the Launcher in that time.
Even if they are routing through Amsterdam just to route back, this shouldn’t be an innate reason why packets are dropped, it’s just inefficient.
So there’s 2 issues here. Once is critical (packets being dropped) and the other about routing efficiency.
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I’ve had the same issues as everyone else since 23rd Feb was never an issue before, also of course with Virgin Media. I’m using NordVPN connecting directly to a London server and it seems to have fixed the issue. Perhaps I should invoice VM for the £50 i’ve had to pay, if everyone did that then I’m sure they’d find a quicker fix! Makes absolutely no sense for them to route traffic abroad at all.
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not sure if its worth mentioning but for the last 3 days my DC have all been around the same times,
11:55 today same yesterday
I am starting to feel there are certain times when DC’s happen. Been logged in since around 10 am with no DC’s until just now at 11.56 am. There was a DC yesterday and the day before around the same time as well.
Around 3.55 pm seems to be another one the past few days so will see what happens this afternoon.
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Seems that way Harvy, I noticed the same thing.
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sure does feel like a pattern is there in the times i have been disconnecting thanks for confiming