20220225 - Connection Issues (UK)

[Cade102]

Normal traceroute as of 20:04

[Jander_Massek]

Still no DC… don’t tell me they put in some kind of fix

[CCP_Explorer]

@Maevia_Yasney

i wonder if there is a cloudfare connection to be investigated there. why would sisi not d/c but tq does like clockwork?? hmm

Our test server network is in a different geographical location to the production network and is not behind Cloudflare’s systems. If you trace the route, then you will get very different paths.

% nslookup tranquility.servers.eveonline.com
Name: d638e439e07f413c97200d057e5ebd05.pacloudflare.com
Address: 172.65.201.188
Aliases: tranquility.servers.eveonline.com
tranquility.servers.eveonline.com.cdn.cloudflare.net

% nslookup singularity.servers.eveonline.com
Name: singularity.servers.eveonline.com
Address: 87.237.38.2

(And this IP address above for TQ is not its “correct” destination IP address; only Cloudflare can access that one.)

[CCP_Explorer]

@Jander_Massek

Still no DC… don’t tell me they put in some kind of fix

We will know when either they tell us or the disconnects stop happening… There was a disconnect spike at 19:00 this time and nothing at 19:55. But then again, there were minor spikes hourly even there were larger spikes every 4 hours.

[Jander_Massek]

Yeah, far too early to tell but here’s hoping

[jubbil]

Disconnect 20:13

[CCP_Explorer]

@Cade102

Or maybe it came early at 18:59 and it’s down to only three hours between D/Cs

Is it a count-down?!?

[Jander_Massek]

Still no DC here

[Sadie_White]

Still no DC for me too.

[Daemic]

I disconnected at 18:59 exactly …
so still not fixed

[Harvy_Powney]

still connected,

[Jander_Massek]

Good point, we did all have that early DC so maybe it just got bumped an hour earlier.

[CCP_Explorer]

@Jander_Massek

Support ticket sent… ticket #1777448

Forwarded to Cloudflare; they were quick to point out they only got half of the data in our first reply.

[Alaska]

Does this mean we should looking at 22:55 ish or 22: 49?

[Jander_Massek]

I guess there could be one around either 22.55ish, or then 23.55ish

[Gerard_Amatin]

I haven’t had connection issues in a long time but past few hours I’ve been disconnected twice. One disconnect happened just a few minutes ago.

I’m not from the UK though, but from the Netherlands. No idea if it’s related to these issues, thought I’d share.

[Alaska]

worth posting your trace route (the needed ip’s) to see if you hit any of the same maybe because Netherlands routing seems to be a possible main cause.

[Rogue73]

Just DC.

[Harvy_Powney]

I just had a DC at 20:51

[Jander_Massek]

Same. Ran a traceroute straight after it happened but was just the normal routing.