20220225 - Connection Issues (UK)

EVE Information Portal Announcements
482

Could be.

We explicitly suggested to VM on Monday evening that they “try a different egress point to reach 172.65.192.0/20”.

Prior, early in the morning on that same day, we had suggested they could “perhaps change that for 172.65.201.188 (or for Cloudflare in general, AS13335) and route directly within the UK to Cloudflare? Perhaps even initially only as a test to see if a new route makes a difference.”

BTW, the fault was that VM’s systems were trying to establish this direct peering (that they ended up with) but their systems were failing because of prefix limits being breached.

483

Indeed. Very early on I believe that was your suggestion just to test and see if it worked.
Can’t say I was familiar with prefix limits, but did a little googling to see :+1:
Ah well, we have a resolution for now and can only hope it holds up.
We can play again at least in relative safety, as much as Eve is ever safe :stuck_out_tongue_winking_eye:

1 Like
484

By Jove I think they’ve cracked it!
Over the five hour mark and no issues. :grinning:

Big thanks to CCP Explorer and all others that helped getting this issue resolved, your time and dedication on this, is truly appreciated this end.
:love_you_gesture:

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485

Remained logged in all day things are indeed looking very promising, Thank you @CCP_Explorer an the rest of the guys who have put time into this constructively, very much appreciated :smiley:

1 Like
486

@CCP_Explorer , Thanks for the work, really appreciate setting VMedia correct with the traffics.

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487

I admit I was frustrated and probably took my frustration out on CCP. However as everyone has already said thank you @CCP_Explorer and your team for your efforts.

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488

thx for putting the effort in CCP, seems good atm :slight_smile:

1 Like
489

Ok, so the problem is starting to be solved on UK, however I still can’t log in.
Hope that problem gets solved soon too.

490

Went to bed last night at 22:00, left 3 clients logged on! woke up to all 3 still being online! thanks @CCP_Explorer and team

2 Likes
491

Totally agree, let us all know how you get on making that point to VM.

Don’t let VM cuck you, yes get angry, but get angry at the right people! Fantastic effort by CCP to help UK players here.

2 Likes
492

You are in Mexico or Chile? If, please file a support ticket.

493

UK status since 1 Mar:

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image1140×541 68.4 KB

I’ll update here and on Twitter on a few days with longer-term data, but this case is closed.

9 Likes
494

Thanks again CCP for all your help :slight_smile: :+1:

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495

falcon yahoo

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496

Still not be able to connect, from Chile. T_T

497

Thanks for all your help on this and the regular updates :+1:

1 Like
498

Thanks @CCP_Explorer and everyone else involved at CCP. The regular updates, etc. muchly appreciated. (Even though this was 100% a VM problem.)

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499

This thread is only about the disconnect issues that were affecting Virgin Media UK customers. For your issue, which is of a different nature and with a different ISP, please create a technical support request.

500

Thank you @CCP_Explorer, excellent work!

1 Like
501

Thank you CCP Explorer Senior Development Director and team for all your hard work over all issues you and your team set the standard for other devs and teams to achieve excellent work

1 Like