20220225 - Connection Issues (UK)

Interestingly, whenever I use a VPN right now it’s detection says the “best” VPN server location is, in fact, Amsterdam. It used to say London or Manchester before.

A ‘response’ from a VM Forum mod from this morning
"Hi everyone,

I’m sorry you’re unable to connect to EVE Online servers to play and I’ve asked our Support Team to take a look at this issue. The information you have all posted are extremely helpful and we’ll post back with an update and if we need anymore information."

Don’t know if it’ll make a difference but at least they realise there is a problem.

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We’ve waved the flag, got their attention and provided extremely accurate information.

All we can do now is wait.

:+1:

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Virgin Media UK has evidently raised an internal ticket F009669229 on this issue. If you reported this issue to Virgin Media UK, please update your tickets with a reference to that ticket. We are still trying to figure out how to get our private contact details into that ticket for direct collaboration on resolving this issue.

EDIT: And now our details are in that ticket; now we wait, standing by to provide information or direct help to Virgin Media to resolve this issue.

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That’s both very interesting and weird. You might want to mention this in your ticket with Virgin Media.

Hello all, I have bene experiencing same issue (for two days now) va VM. submitted a ticket to CCP last night. I logged in this morning 45 mins no disconnects. and it just dropped a couple minutes ago

+1 more experiencing disconnect issues only a few minutes ago.

I really appreciate the effort you’ve gone to in getting this resolved, a lot of other companies that shall remain nameless would have done nothing after determining it wasn’t their problem.

ty fc o7

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Please submit a ticket to Virgin Media, referencing their ticket F009669229 on this issue.

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This morning there were UK-based disconnect events at 09:05, 10:10, 12:45 and then a minor one at 13:30.

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Thank you to yourself and all the other peeps at CCP working behind the scenes to diagnose / help get this issue fixed. And also for keeping us informed.
for once, the logs showed something :slight_smile:

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I trust that Virgin Media’s logs show more than our logs, and that they find out what happened and fix the issue quickly.

yeah hopfully they get back to you soon im already bored out of my mine since i havent been able to play haha

I’m hoping that they get back to all of you on your tickets that you sent them.

what VPN are you using as i am sick of this ■■■■

surf shark , cheap as chips. even cheaper because if you want , you cancel before 30 days :stuck_out_tongue:
assuming you just want a quick fix to play eve :slight_smile:

I have already issued a ticket and a topic explaining what is happening, but it seems that this topic may help me.

Whenever I tried to login after executing the launcher the Authentication fails and says “Connection to Server was Closed” and Unable to Connect to tranquility Port 26000.

I will try using an IP mask to see if that solves the issue.

I am not from UK though, so I don’t know if the problem its the same.

I checked and I am having problems on the tranquility.servers.eveonline.com
or well, that’s where the game says that its unable to connect.

This thread is specifically for ongoing disconnect issues in the UK (that started at 22 o’clock on 23 February). If you are playing from another country or the issue you have is that you are unable to connect at all to begin with, please send a technical support ticket to CCP’s Customer Support.

Already did, but I ended up with this topic showing on my notification and, after reading, finding that the game is unable to connect to one of the Servers that are listed as problematic.