If you want, please start a new thread and I can post details on the difference in what we are seeing in metrics and logs.
Affected Virgin Media UK EVE players: Has your route to TQ changed? Is it no longer being bounced to Amsterdam but rather being handed off in Edinburgh, London, or Manchester?
I’m still hopping to Wigan (62.254.42.162) despite being in the Southeast, then hopping over to Amsterdam 
No, still the same. Just got disconnected again at 7.50 pm after being steady for quite a few hours
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No change here.
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another drop out here too, still going thru amsterdam
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Yep, must saw that 19:50 disconnect spike in metrics.
And another 15m or so later.
Virgin Media TechnicalSupport is shocking. Asked them to monitor the route to the eve server.
Their answer " We will raise a techninal case to monitor your internet connection" I told them this wont help as the connection is fine. I musthave told them this 3 times. She then hung up on me
Well to be fair, your average Customer Service rep isn’t going to be able to monitor routes to servers. They have raised an internal ticket to investigate, so hopefully they can figure out where the problem lies.
Was okay this afternoon, but now 3 disconnects in the last 20 minutes.
Current Tracert is the same pathway as before.
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Yeah, this was the technical support helpline, and they were going to raise a ticket to monitor my connection for drop outs. I told them my connection isnt dropping out so that wont help. Whe didnt even ask for any details of the eve servers, which made me laugh how can you help when you dont take the necessary details
Yeah, even the tech helplines have a limited set of issues they are equipped to deal with, and I suspect this goes rather beyond that sadly. It’s frustrating but can only hope the internal ticket gets to the people who can investigate it properly.
Yep, three spikes in a row. Or one spike with three “sub-spikes”.
Indeed, this issue resolves around BGP routing and peering/cross-connects and how network traffic that should be all-UK ends up in Amsterdam. This is way above what regular ISP tech support can handle. When you contact Virgin Media, please reference their internal F009669229 ticket.
I’ve setup constant pings to the IP’s listed in my tracert result from yesterday that were said to be possibly problematic and have not had one single dropped packet in the results. Although I have had significantly less disconnects in Eve today, it is still happening.
Has there been a change in the game code from the patch that dropped on the 23rd that could result in some security appliances purposely dropping packets?
There does appear to be a maximum latency spike around the time everyone is reporting a discconnect though…
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CCP Explorer… one thing I have noticed is that on the traceroutes I have run today there are often 2 out of the 3 packets timed out on the cloudflare hop prior to TQ. Is this normal or a possible indication of an issue? I’ve had at least 4 today with 2 timed out, and several more with 1 timed out.
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Adding my name to the list of players affected by disconnects. I’m on Virgin Media in the UK, near Liverpool.
PS C:\WINDOWS\system32> tracert tranquility.servers.eveonline.com
Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 14 ms 11 ms 13 ms 10.53.39.5
3 9 ms 11 ms 11 ms pres-core-2a-ae45-0.network.virginmedia.net [62.252.155.133]
4 * * * Request timed out.
5 * * * Request timed out.
6 33 ms 30 ms 46 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
7 31 ms 30 ms 28 ms 213.46.182.162
8 31 ms 27 ms 28 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
9 29 ms 31 ms 31 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
10 84 ms 72 ms 67 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 77 ms 78 ms 77 ms 172.65.201.188
Trace complete.
PS C:\WINDOWS\system32>
I’ve logged a ticket and I’ll also try and get Virgin Media to acknowledge the issue.
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Virgin Media are aware of the issue, but the more people raising tickets with them the better. You can reference their internal ticket which is F009669229 so they know its related to that
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Welcome to Eve Offline wololo wololo
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