One of my accounts was banned over a week ago, Out of the Blue (funny cause that is the name of my alliance) without any notification, or warning. I submitt a support ticket asking the questions and then do my own research into the issue. I discovered the problem within 5 minutes and updated my support on Decemeber 31st. It’s January 6th and I haven’t had any movment. I don’t care how many tickets are ahead of me, nothing should ever take over a week to even acknowldge my exsistance. I am just asking for some communication, but the fact that I know the answer, explained the issue and yet to recieve anything from anyone is sicking. Things have to change with how your customer service operates. If I treated my customers like this, I wouldn’t have a business!
Respond to anything, please. Because the next step is to fly to Eve, maybe in person I can get a line of communication.
Well, I certainly sympathize with you, but there’s nothing we can do to help.
What I can say is that you might want to poke around in spam/promotions/other folders to see if you got any confirmation emails from CCP. IIRC, I always get an email saying that they received my support ticket, but they can sometimes end up in places other than my inbox.
Also, there is the possibility that it’s taking so long because they are investigating the matter. In fact, this might actually be a good sign. I can’t speak for account bans, but in the case of ship reimbursements, it has been my experience that quick responses usually mean denials, why slow responses usually mean approval.
2.Specifically restricted content.
EVE Online holds ESRB Teen and PEGI 12 ratings. All content posted to the EVE Online forums must be teen rated.
In addition to this, the EVE Online forums are not for discussion of real life current affairs, news, politics or religion. Discussion should revolve around EVE Online and its community.
For these reasons, specific content is prohibited on the EVE Online forums. These are:
Pornography
Profanity
Real Money Trading (RMT)
Discussion of Warnings & Bans
Discussion of Moderation
Private communications with CCP
In-Game Bugs & Exploits
Real World Religion
Real World Politics
Content that distorts the forum layout
Sorry for closing but the forums is not the location for this. You can either submit a support ticket by going to support.eveonline.com or by email
Email - Send us a message directly via email to support@eveonline.com which will create a support ticket
