Account Deletion - what about EU DataP?


(Matsu Fumiko) #1

Due to EUDataP-Day today I want to ask if CCP reads mails to "privacy@ccpgames.com"?

Several weeks ago I asked to delete accounts connected to my emails (all requests were sent from the specific email to privacy@ccpgames.com).
Now I must realize that all my characters stay in place.

Again: CCP check your email and work off my requests. Thanks!


(The Dunning Kruger) #2

https://support.eveonline.com/hc/en-us


(Matsu Fumiko) #3

Did you read what I wrote? Already done this way… weeks ago.


(Uriel the Flame) #4

You say you requested deletion by sending e-mail. The first poster linked you the support portal where you can request the deletion from support which should be the way to go as there they can confirm it is not just a spoofed e-mail as you have to sign in (authenticate thus prove your legitimacy for the request to be fulfilled). Now you respond saying you did that already but still seems you refer to the e-mail you sent while the first poster indicated a support ticket.

So which is it, have you only mailed them or have you opened a ticket to request it?


(The Dunning Kruger) #5

I did and my conclusion was basically what Uriel wrote. A support ticket requires you log into your account and adds authenticity to your request. Something a simple mail is lacking, as it’s not all that hard to spoof those.


(system) #6

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