I’ve recently heard about EvE having a free to play side. I’ve quitted the game 5 or 6 years ago because of personal issue (studies and stuff), and I’ve never looked back as I forgot about it.
Now that I’d love to come back and start a new journey into New Eden, I’d love to retrieve some of my oldest accounts just to get a quick jump into skillpoint and drive some bigger vessels. My old main account is registered under an old mail I used back in the years. Since my last journey, this e-mail got hacked by some russian folk, and I presume that he managed to hack also my EvE account using the pasword recovery.
The account is still registered under the same old mail, and I’m still able to connect to that mail. The problem is that whenever I try to recover my password using the same method as the hacker (forgot password), the service says that my account is banned. I suppose this is because of the usage the hacker did on my characters.
I opened a ticket to the support (support.eveonline.com/hc/requests/830192) just in case anything could be done to make me retrieve the account but I still have some questions about it.
- Do you guys think I could retrieve my account ? The support could unban me ?
- If I ever retrieve the account, could I change the e-mail linked ?
- How long does it take for the support to answer ? I’m expecting some answer maybe within the week, but I’ve recently went to a French forum about EvE and some guy had a similar issue but got an answer 9 month later. I’m quite afraid about it
Thanks for reading, and I’m sorry for my aweful English
Fly safe everyone