Account was unexpectedly blocked and CCP did not reply to me. It has been more than ten days

[P_G_One]

Account was unexpectedly blocked and CCP did not reply to me. It has been more than ten days.
i have no idea how or why this has happened, but I’ve filled out a ticket about it and it’s been over a week but no reply from CCP. I’m not really sure if this is normal or what my options are… but I’ve pored a lot of time and effort not to mention money in to my OG character and i’m a little distressed about it to say the least.

i appreciate that CCP support staff are busy, but even a message to say they are looking into the circumstances and asking for further information from myself in the interim would be nice… but instead I’ve had radio silence beyond the automated email…

[Nicolai_Serkanner]

The forums can’t help you.

[Maekchu]

You have to wait for an answer to your ticket. No one can help you on the forums and this will get locked just like all the other similar threads.

Banned 2 accounts. I can not figure out the reason

I use google translate, so forgive me for any errors. The situation is this. Around 2014 stopped playing the game. After that, I went a couple of times and looked at the changes in the game. In April of this year I decided to return to the game, logged in with 2 accounts, checked my assets on both characters. Then there was a break for about a week and when I tried to enter the game again, I was given the error “wrong login / password”. I tried to enter the site, but another surprise was wai…

Wrong ban!

Since this morning, my account has been blocked by CCP, on the grounds that I use game currency for real transactions (RMT), but I did not do this, so I went to CCP’s complaint website to submit a complaint to prove that I was innocent, but my complaint was forcibly closed? I want to know how CCP treats its users? That’s too much! At least find out the reason and give me relevant evidence!! I hope CCP staff can see in this post that my account has cost me a lot of effort, and I don’t want it to …

[NotTheSmartestCookie]

Helpful reminder: using bots can get you banned!

[ISD_Dorrim_Barstorlode]

Hello! I’m sorry to hear about your issues, however, nothing on the forums will help move your case along as it’s already being looked at. Please be patient. Thank you!

Thread closed.