9 days ago I opened a new ticket with this very issue.
Provided LogLite data when I opened the ticket which included atleast 3 connection drop outs.
Network tests were run, as requested, and that results provided.
CCP - “We don’t see any issues on our end”
I’m sure that’s a standard boiler plate response for any issue that gets reported.
I had to prompt the GM to look at the logs I initially provided which detail the errors and stacktrace info.
The GM then replied with “your isp has had some issues” and gave me a link to Downdetector.
Bit pointless as the GM does not know my location within the UK nor which section of my ISP network I reside in.
An outage in London would not be causing this issue to users in Glasgow, and there were no reported issues in my local area.
Once again I had to prompt the GM to look at these forums and threads on r/eve where people all over the world have been experiencing the same issue.
Tuesday rolls around and I get a reply asking for LogLite data, and a quick guide on how to use LogLite.
Really, I’m not making this up.
I log a ticket providing all the data they would probably request and they don’t even bother looking at it in the first place.
Once again, me the customer, had to prompt the GM to look at the logs provided.
I would think that looking at the data provided in the first place would save you guys a load of hassle and pingpong ticketing.