Cant login at website, error 500

Issues, Workarounds & Localization General Issues
1

500 ERROR
Connection timed out
The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.
An unexpected error occurred, please try again later. If the problem persists, please contact customer support.

3 Likes
2

same issue

3

Same issue. Annonymous mode wont fix it. Changing browser wont fix it. @CCP I can’t even buy Omega time :sweat_smile:

4

I have the same problem. Trying to reddem 90 day omega code. I just sent a support ticket, let’s see what comes out of it.

5

try logging in via https://secure.eveonline.com/ and purchasing this way - worked for me

1 Like
6

nope still getting 500 error

7

I am having the same issue unable to log in to my account management to upgrade for another six months for two accounts. It goes to some Cloudfare thing asks you to check

500 ERROR

Connection timed out

The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.

8

Same for me too, been like this for a few weeks… like what the heck

9

Same problem. Unable to buy Omega.

10

Same problem.

11

Same issue sadly, contact support.

This is what they said:

Thank you for contacting EVE Player Experience.
 
Please try these steps and let me know if you are able to log in.

1. log into our web https://secure.eveonline.com/ directly
2. keeping this page open, log in to STEAM launcher
3. click on the account management button
4, enter https:// instead of http://
 
Our website developers are aware of this issue and are working on a fix, but hopefully, this helps in the meantime. 
 
Thank you for your patience!

Sadly, this doesn’t work as a workaround :frowning_face:

12

Same issue here as well =( Trying to buy some PLEX. How much $$ is this costing them? Topic is 24d old!

13

Just curious, what location does it say? For me it’s cloudflare location: detroit

14

I’m pretty sure this is related to being an account that was created through Steam. I just logged into my non-steam account and there everything is working fine :weary:

Seriously, how much work can this be to fix :expressionless:

15

Yeah apparently not related to location since i just tried chicago and san fran using a vpn and got the same results. However, my account is not through steam. I wonder if it’s when the account was created? The account i am trying to use now is 16 years old.

16

Has there been a solution to this, pretty poor really they want customers to pay for this service and yet they can’t because it’s broken? My account is since 2009, and never used it through steam so, i’ve tried clearling cache etc, using incognito mode but nothing works.

18

Having the same issues but ironically only when trying to resub.

Guess they hate money lol

19

Guess there is no update on this? I’m still having the issue now on both steam and normal accounts

20

So broken

21

Still getting the same issue.

Update: Works via PayPal. Realize not everyone uses it but if you do it’s a work around.