CCP vs GM, what is the difference?

I have been looking at some kills, and see that GMs also roam with CCP, but both are part of the same alliance. Anyone mind explain the difference of the two?

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CCP accounts are employees who have some sort of development role or position. GM accounts (game master, game manager, etc.) are non-developer employees who primarily resolve customer support issues.


And occasionally have a very much insufficient or wrong understanding of the game and cause more harm than they help. Best recent example: GM idea of gate grid departures between ganks and how it’s an exploit.

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thx guys!

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