Client crashes on Launch

Issues, Workarounds & Localization EVE Launcher
#1

Hi there,

I have a brand new computer and the client launch screen will come up for 2 or 3 seconds then disappear.

I’ve tried reinstalling the client multiple times and I still have the same issue.

In Event viewer, I see the following error:
Faulting application name: evelauncher.exe, version: 1874.907.1422.0, time stamp: 0x6026ec43
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp: 0x5fad3819
Exception code: 0xc0000005
Fault offset: 0x02bbf393
Faulting process id: 0x35e4
Faulting application start time: 0x01d701f7f91752a3
Faulting application path: C:\EVE\Launcher\evelauncher.exe
Faulting module path: C:\EVE\Launcher\Qt5WebEngineCore.dll
Report Id: 9d65a4a7-5e4a-4f68-b276-1fe8750be3d0

Any ideas or help on this would be useful. Thanks.

2 Likes
#2

Same Problem haven’t found a solution.

1 Like
#3

I had the same problem. I tried everything, reinstalled etc. always same result, 2 seconds appear then disappear. Then i installed the game with an earlier version of the launcher. That helped me :slight_smile:
i could log on
but…
Until now

Now this older version does not connect

i get this

This site can’t be reached

The webpage at EVE Online Launcher might be temporarily down or it may have moved permanently to a new web address.

ERR_FAILED

It sucks…

2 Likes
#4

I has same problem. (Windows 8.1, Steam client)
I resolve my problem by deleting dir C:\Users\%UserName%\AppData\Local\CCP\EVE\QtWebEngine\Default\Service Worker\CacheStorage
Now launcher works ok.

9 Likes
#5

у меня таже проблема

image
image839×589 25 KB

2 Likes
#6

I’m having the same issue since the launcher update.

2 Likes
#7

Удали папку C:\Users\%UserName%\AppData\Local\CCP\EVE\QtWebEngine\Default\Service Worker\CacheStorage
(вместо %Username% - имя твоего пользователя в Windows)

3 Likes
#8

I’m having the same issue after completely uninstalling, rebooting, re-installing.

From Event Viewer:
Faulting application name: evelauncher.exe, version: 1874.907.1422.0, time stamp: 0x6026ec43
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp: 0x5fad3819
Exception code: 0xc0000005
Fault offset: 0x02bbf393
Faulting process id: 0xd90
Faulting application start time: 0x01d703a1bf92812a
Faulting application path: D:\EVE\launcher\evelauncher.exe
Faulting module path: D:\EVE\launcher\Qt5WebEngineCore.dll
Report Id: ec81bdfc-2c53-41a9-9669-8cf18ed73b27

1 Like
#9

Большое спасибо. Вроде помогло.
Пока потестирую=)

1 Like
#10

Had the same issue as you all had. The RegEdit CCP folder deletion does nothing, HOWEVER, the solution below did work-
Delete the last folder in this address, then reopen your launcher. Works like a charm-

C:\Users%UserName%\AppData\Local\CCP\EVE\QtWebEngine\Default\Service Worker\CacheStorage

v/r,
NQBUS

9 Likes
#11

Had the same issue this worked like a charm. Much appreciated.

1 Like
#12

perfect
thx!

1 Like
#13

NIce! Worked for me too.

thx NQBUS !!

1 Like
#14

But what gets deleted?

#15

also dont know what you mean by last folder of this address meaning do you delete the whole cache storage folder? or what is inside of it?

#16

This worked for me as well, thank you very much

#17

might as well bump this since it fixed my issue as well.

#18

Qt5WebEngineCore.dll

having same issues above and what surprising me even after 3 days i didn’t see any admin reply for solution nice!

lets hope for the best … :confused:

1 Like
#19

Same Issue, solved quickly and easily by deleting the Folder. Thanks!!!

#20

I kept getting an error regarding permissions for the folder in question. I had to go to the sub-folders inside of it and try to open each one. The allow permission pop-up granted access to each sub folder separately. I was able to delete it AND it fixed my problem.