Constant Disconnections From Live Server

Issues, Workarounds & Localization General Issues
21

can be, he is in my system and uses a different ISP and we both are getting kicked at the same time, and he is across the country from me.

22

Still getting disconnects

I can have two accounts up, and one can get disconnected randomly while the other stays connected.

Then 10-15 minutes later the second account will get disconnected while the first doesnā€™t.

Itā€™s definitely an issue with something the server and client are communicating. If it was an actual connection issue then you would expect to see both accounts disconnecting at the same time at least onceā€¦ that hasnā€™t happened for me yet over the last week or so.

I wish CCP would actually look into these issues instead of ignoring all the threads about it.

2 Likes
23

Iā€™ve been having issues with live server as well. For the last two weeks the live server has been getting steadily more and more laggy and delayed to the point that the game is pretty much unplayable now. All actions have between a 5 - 20 second delay before my client even registers them happening and Iā€™m experiencing major packet loss.

Iā€™ve havenā€™t suffered any disconnects aside from when my ISP completely drops, but the game is effectively unplayable. As others have mentioned, the test server seems to be completely unaffected and Iā€™m able to play normally there.

I live in a rural town in Montana with only one ISP option, Century Link, and they have been completely useless in helping me with this issue. At this point I really donā€™t know what to do.

1 Like
24

I just came back and was in the process of talking friends into it. now I can not even log on I sit at a black screen before getting the the connection to server lost stuff. and not a thing on CCPs endā€¦ guess I will file a ticketā€¦

anyone found any way around it ? my connection to every other online game on the planet is working fineā€¦

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bug report?

26

Same Issue here. Its going on since weeks. Also it can be that only one client disconnects randomly while other clients in different regions stay online. Sometimes also corpmates disconnect with one random client in the same moment as me. Its really time to take a look at this.

1 Like
29

Constant Disconnections From Live Server verified cache/restart, constant d/c issues continue

30

I am experiencing this tonight as well. a dozen times in the last 2 hours.

31

Same problem, but just today. I use multiple accounts and not every account on my machine gets the boot.

32

7 disconnects in 2 hoursā€¦ in my fleet another guy got disconnected always at exactly the same time

33

Same here, I have been disconnected 4 times in the last 12 hrs

34

It may be earth rays or even aliens. Those assumptions are just as correct as yours and donā€™t help any of the above customersā€™ issues.

If a VPN solves their issues, they should certainly contact their ISP. And yes their ISP will investigate the issue further with their peers. But yes probably on those forums I bet thereā€™s some guy saying ā€œItā€™s not the backbone!ā€ but that guy isnā€™t helpful either.

The disconnection itself might not be caused by CCP. However their responsability as a provider for online games makes it so they have ā€œaftersales serviceā€ technicians that will investigate the issues and try to solve them even if itā€™s just someone who forgot to turn his computer on.

I made a few.
And the support staff is very friendly, patient and helpful. I have some random disconnects of a few clients. In my case it appears to be related to cloudflareā€™s handling of ā€˜redirection of packetsā€™ where they fail to re-establish SYN/ACK for the connection they redirect. Luckily the disconnects mainly happen when iā€™m afk and in station so it doesnā€™t bother me much.

35

I suffer from those daily disconnects myself. And I did some research. My conclusion is the following:

Lara Agnon <-> ISP  **OK**, perfect connection, result = "I have no issues, it must be CCP"
Tranquility <-> Cloudflare **OK**, perfect connection, result = "It's a client issue"
Cloudflare -> ISP "Here is game data, deal with it"
ISP -> Cloudflare "Give more moneys, otherwise wo don't want your f*** traffic"

So, the actual problem we are suffering is that major players in Internet backbone connectivity do not care a bit about you as a customer of your isp or ccp as a customer of cloudflare. They only care about money. They need to provide internet connectivity but no one can force them to provide good internet connectivity

So what can you do?

  1. Buy a VPN. Could help, especially when routes from your provider to cloudflare are flapping. Everytime a route changes the game does disconnect. If you buy a vpn, companies can even more monetize on you (Bad for communists, but who wants to be a communist anyway).
  2. Use a different internet provider. The problem is, how can you find out which one has a good cloudflare connectivity?
  3. Tell your ISP you will cancel the contract if they donā€™t provide better connectivity. I bet they have a whole wall dedicated to printed copies of email complaints from customers like you where they go reading for a good laugh.
  4. Stop playing Eve or using other cloudflare services

What can CCP do?

  1. Change DDoS Protection provider to someone with better connectivity
  2. Tell Cloudflare to get better connectivity to their services
  3. Make changes to the gameā€™s networking code that makes it more resilient to connectivity changes (As the code is probably 20 years old and no developer from that time still works at ccp, there will be no one left with the guts it takes to make changes that could break the game completely)
  4. Give a f***

What can your ISP do?

  1. Lose money by providing better connectivity
  2. Charge you extra for a monthly Clouflare+ premium fee
  3. Give a f***

What can Cloudflare do?

  1. Pay.
  2. Give a f***
1 Like
36

constant disconnects againā€¦

37

massive connection problems still

38

upwupwup

39

fix pls ffs

40

something says if you are having issues disconnecting, then its on your end somewhere and not CCPā€™s.

1 Like
41

I solved it by :

  • reducing my concurrent amount of accounts by 50%.
  • adding elg.evetech.net to my firewallā€™s blocklist. Pick it up as itā€™s requested by DNS and return ā€œit is non-existentā€. Yes, weird but it did help me, did not have any disconnects for over two weeks now.

I did not encounter any disconnects anymore. Cloudflare is causing some dropped packets too but it appears not to actually d/c me.

@Geo_Eclipse_Oksaras : Please donā€™t limit people. Most EVE Online players are creative people that look for solutions, not ā€œDisconnects are an act of God! Repent, AFK miner!ā€ firebrand preaching.

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