Dunno if I can post whole support ticket in here, there no mention that I can’t do that.
Sooo I did this support ticket thing, GM were very nice and understanding of situation ECM pilots are finding themselves in, but after some arguments back and forth , about how choices made by player are undone by CCP changes, and how extractors are actually forcing affected player to pay twice for what was paid for as gametime subscription. CCP retreated to EULA catch-all ESRB notice “game experience might change during play”. And most important I did get definitive answer , that explain utter silence from DEVS in this thread, “decision not to reimburse comes from DEVS and there nothing GM can do about it”, so we can stop bashing CSM for that, as ultimately all such decisions come from DEVS aka CCP. CSM can make whatever crazy “balance” requests, its up to DEVS to filter out craziest ones.
With that said, I find this lack of any feedback or just simple acknowledgment of a problem with this change, simply appalling. I guess this is what happens when you cut community team to almost zero.
At first I was just angry with ECM change, now, I just sad, apparently CCP just don’t give a **** about community anymore. Or they just make more money from bot subscriptions and extractors for those bots than from customers.
Probably if CCP get a hit financially then it may notice.
So I’m canceling my subscription (no, you can’t have my stuff, CCP may still come around with some sane solution) for a time being (still 213days left, oh well).
There no incentive to spend money on something that can be taken away in a whim, and just cover with “game experience might change during play”, what a joke.