Outsourcing almost never begins well, because of the distance that’s put between the needs and the means. The main justification is often that the needs are way over the means available, and that outsourcing supposedly allows for the means to become cheaper. But, that ends up malfunctioning, because of that distance I mentioned being put. We see that happening here.
Instead of trying to desperately adjust the means to a gargantuan need growth, maybe try to reduce the perceived need taken into account ?
CCP, maybe, stop throwing energy into new events, new features, new structure thingies and tweaks that only suit this or that huge influential CSM-represented alliance, and, instead, use that energy, those means, on fixing all that’s broken ? Playerbases remain because things work acceptably well, new players flow in because of new features. Eve Online isn’t about new players. It’s always been a tough, demanding game. New players will only remain for long if they find this challenge interesting. The playerbase, the remaining ones, are the ones to care about. Fix the things that malfunction, don’t make them malfunction just so as for new stuff to be introduced in this awesome game. Difficulty is fine. Unplayability isn’t. If people want to live in wormholes, it’s fine. But this isn’t Wormhole Online, nor Delve Online. It’s Eve Online.
Old-school POSes are OK, for example, please, do not break the game removing them, not worth the while.
Chat was an issue because of TiDi megafests, afaik, and people inundating local with jamming propaganda, in the systems affected bby the TiDi. But then, maybe simply deactivating local when on TiDi, or rate-blocking it would have sufficed ? Idk ? Was it really that true that you needed to take chat away from the code for it to evolve ? Why was that ? That’s such a mysterious assertion as it is. “Old chat is blocking evolution.” Mmmmhmm. Mmmok, but why ?
I’m probably ill-informed, but as I’m pretty immature, and also quite hysterical, I still voice out my frustration 
Keep it up, thanks for your efforts, thanks for Eve.
