Email Address Verification Problem

Hello,

I’ve been trying to change my email address associated with my Eve account.

I receive the email saying someone is trying to change your email address, however, I’m not receiving the email on the new address to verify it.

Is anyone else experiencing the same problem?

did you look in spam or junk folders?

Yes, I’ve checked Spam and Junk - nothing.

On Account Management, it says “Email Address Change In Progress”

When I go into Edit Account Information, there is no button to resend the verification email.

I’ve seen 2FA verification emails also end up in the promotional folder of gmail for some reason. So who knows where it could have ended up. If you want to make sure it didn’t get put anywhere weird, do a search for " eveonline@service.ccpgames.com". You should also carefully make sure that entered in the correct email. And, if all else fails, file a support ticket.

1 Like

Thanks for your reply.

I’ve checked through my entire Gmail account and can’t find the verification emails.

I did a search, as you suggested and nothing came up at all.

I copied and pasted the email and read it back to myself, so I’m confident It’s correct.

I’m going to submit a support ticket and see if CCP can help.

Thank you once again!

So in the end, did they solved your problem? Coz ive got same trouble, i ve got no link to acces email change… Only message that my email change in progress…