One solution that people have been reporting to solve various problems is to launch the game through C:\EVE\eve.exe Don’t know if that will make a difference, but it’s easy enough to try. In fact, you should probably try this first.
Alright, when I don’t know what to do, I’ll use revo uninstaller (free version) to nuke a program and reinstall it. It doesn’t work all the time, but it does work often enough that I keep trying it. However, there are two things people should be aware of before doing this.
First, it will scan your registry looking for leftover items, and then delete them. It asks you to verify what it deletes, but that doesn’t mean much if you can’t tell what belongs to the program or not. If you’re scared of messing something up, you can try using the “safe” option, or you can try a normal uninstall through the control panel. The latter option will be the safest, but also the most likely to leave an offending file or registry entry behind (I don’t know how or why uninstallers often leave so much stuff behind).
Second, client settings can apparently cause problems, but it’s also super annoying to have to set all your client settings back up. So you should back up your client settings, nuke Eve, reinstall, and see if it works with and without your client settings imported. This will allow you to rule them out as a culprit and be able to restore them if they aren’t. You should also backup your overview by exporting it within the game client, and then moving the file it created to a safe location. Also, when revo uninstaller is searching for leftover items, make sure that you unselect your backup files!!!
Anyway, file a support ticket now so that you can get in line for support, and then try doing some troubleshooting while you wait. And, as always, please come back and tells us how you managed to resolve the issue. It might help the next guy with the same problem.