CCP, why does your merch store have a personal phone number for the contact and an email address that seems to go into a black hole?
Your people shipped me a mug with no padding or packing to protect it and it was completely shattered upon arrival.
I would love to get a replacement mug, point me in the right direction for support please.
@WhighazWifBluntz_Death would contact Support for this - https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support
Thanks, I will give that a try. I was not sure if it was appropriate since it is not an in-game issue.
Hi there, Josh. I’m GM Sekizo.
Thank you for reaching to Player Experience!
It is unfortunate that happened to your package. I wish that I could be of more help with this but we can only assist you with in game problems, I’m afraid.
If there’s anything else that you need, please let me know and I’ll be more than happy to assist you.
Best Regards,
GM Sekizo
CCP Player Experience | EVE Online
Did you try the chat?
Most unopened items in original new condition
Yes, I have also tried the chat. I found a different email address in the terms of service last night that I tried. Waiting a few days to see if I get a response.
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