At least EU law got changed to provide certain elevated rights. It can’t cancel the EULA, but now they need to tell you the cause of a ban and you need to be able to appeal it. In many countries there is now law going on top of any EULA - not only for general trade topics, but specifically for these account problems.
The cause were the US bigtechs that issued account bans at will, without explanation and appeal possibilities.
So at least you have some enhanced basic rights for online accounts now, but in this specific case, they will likely not change the outcome. And i don’t know the legal situation in the guys country anyway. Likely to be outside of the EU.
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