Take what ursula says with a grain of salt because when faced with facts the guy tends to go on a rampage then submit an official surrender proclaiming they blocked you. 
And as you can see this guy tends to delete self-incriminating evidence just to try hide past errors instead of manning up and taking responsibility. Funfact in their posts was literally arguing against factual data pulled right from the server database claiming it is wrong.
Which is just one example of this person not even knowing what they are talking about. Just a heads up not to put too much trust on the words of someone like that because often these types of people get into pointless arguments normal people don’t thus their experiences differ greatly.
As for the forums in general just as the internet you can get all kinds of responses that’s how it goes, I wouldn’t put much emphasis on it. Spend some time on the forums before making a judgement call is my advice.