I wouldn’t say there were no people asking for change of the UI and functionalities around all the myriad of locations where you manage your PVE activities. I really like the idea of having 1 menu for all the things relating to missions, escalations, LP, standings, incursions, mission journal and so on. Just the implementation with this Agency window was more than abysmal.
This would go a long way to make the agency better in my opinion. The problem is simply that CCP did not allocate enough development resources towards this massive project and deemed it s a a mere UI redesign side-project.