Hi
I’m glad to hear that it resolved the issue.
I would suggest looking to see if there is an update to the software first, as we tried to replicate it internally, but could not. It looks like there have been frequest updates, some of which include stability fixes: https://mirillis.com/action-history
We found the fix through examining logs and asking others to give it a try. Given that we can’t replicate it internally, it may be some specific combination of driver version + software version which causes the issue.
The heart of the issue is how the software works (via attachment of a process / injection).
The specific problem is related to when we check for what hardware GPU acceleration is avaliable (The launcher has this as an option, along with the client requiring it), which the software intercepts and causes a problem.
Unfortunately, this interception is out of our hands (much like if anti-virus was causing a false positive). While I’ve personally not used the software, there are a few options that would resolve the issue:
- Find why the software crashes when intercepting the API call and fix it
- Allow the option for a whitelist and whitelist the EVE launcher and game
- Give the option to capture without the injection at all
I know very little of the actual software I’m afraid, so I can’t comment past that point. If you contact them and they require assistance, I would be happy to provide them with the information we have.