Game keeps crashing

Well my very first post here is asking in general discussion where the forums are for troubleshooting crashing and graphical errors? It is very difficult to find that area of the forums, maybe it’s just me and it’s late and I am frustrated. I have been playing the game for a month on low settings because i have a laptop with no major issues. I buy Omega and a few weeks later the game won’t run for more than a minute without crashing to desktop, locking up my computer to the point of ctrl alt del, etc… I have a ticket with the dxdiag info as requested but it is strange it went from a game I played every day for almost 2 months to one I cant even press f12 fast enough. I have made no changes to win 10 or the game settings, no updates, nothing. I do not see anything recent about this issue with google search and obviously if this happened initially I would never have played or payed. Thank you for your advice in advance.

Have you tried to de-dust your laptop? it can be an issue with overheating.

Have you tried to check game files for corruption? You can do so from launcher: cogwheel > reset options & cache > shared cache settings > verify integrity

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I think they (CCP), have made it a bloated patchwork of hope, I’m surprised it still works, I drop about every 20 or 30 minutes.

My advice would be to buy a decent desktop pc. I kinda doubt that mobile gpu chipsets meet the minimum spec of the game.

  • VIDEO CARD: NVIDIA Geforce GTX 1060, AMD Radeon RX 580 or better with at least 4 GB VRAM.

Notice there is no “M” in those required specs.

Me and my GTX 570 are ashamed. LOL

You need to CAD and you have no major issies. Right.

Maybe uninstall, clean the folders and reinstall. Do you play it through steam or not? You can try and install the other launcher. Also if you have the diskspace, select download everything. Try the beta or swap back to the regular build.

I run it mostly on linux with specs way below yours and I only have one old sony vaio laptop where it on occasion ‘crashes/freezes’ when I leave it unattended for hours.

I was away for a few days and couldn’t get back here to respond. Thanks for the suggestions. I received a response to my ticket and basically said my laptop, which I know is a potato, they said we do not support that machine so we will not help you diagnose it or give any suggestions to get it working. The laptop, which I have been using for 2 months without issue on low settings suddenly will not function long enough to hit F12. Yes, if I could I would get a nice desktop, with a GTX 1050 but mobile gpu’s do meet minimum specs. There was an update the day before mine went south, and I assume I was on the bubble and now I am off the bubble. The minimums are as follows:

  • CPU that supports SSE2
  • GPU
    • with 256 MB VRAM or more
    • that supports Shader Model 3
    • that supports DirectX 9.0c
  • Drivers: DirectX 9.0c (included)
  • Audio
    • that is Direct Sound compatible and supports SSE
  • HD: 20 GB free space (or more)
  • Network: ADSL connection (or faster)

My laptop meets these requirements, if only barely. I was able to get it to run by 1) clearing the cache at every log in and 2) running in windowed mode. I’m not sure why that works but until the next update pushes me off the fence again, I am flying lol. Thanks again for the help. o7

Looks like he had an accident lol

You may want to look at options in launcher:
make sure you have “run clients with dx9” checked and “run clients with 64bit” unchecked.

For example:

Do note that DX9 as well as 32-bit client support will be removed Soon™.

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