Not sure if I posted this here, but I will to be sure:
Once the support payload has been created it will open the folder containing the support payload. Please attach the .zip file as part of an email reply to this ticket. Alternative if you log into the support web site you can use the ‘Attachments’ option located at the bottom of the support web page.
Best Regards,
GM Peanut
CCP Player Experience | EVE Online
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kamaTayahn
April 6, 2025 at 9:28 AM
Well, see, here’s the thing. I can’t offer any symptoms that aren’t already on the table. But i CAN tell you it’s not old drivers or equipment. It would male more sense to just tell you my hardware so it can be added to the list. After all, I can barely keep it running as it is. Using MORE resources won’t work (using external tools). I can tell you this, though. Its worse. Dx12 is just not usable at all, and Dx11 is as bad as 12 was before your ‘improvements’. If i kick in Nitro’s performance it can blast through the hang ups, but makes my room sound like an air field. It’s odd. I was delivered the exact opposite of what I was told! Processor and memory are the bottleneck, and the gpu is relaxing like it always has. Especially memory, which seems to spike when our gets lag or locks up the entire machine in the case of Dx12. I mean, at this point, I feel like you could just roll back the whole update and most of us would FEEL like you actually delivered LOL
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kamaTayahn
April 6, 2025 at 7:03 PM
Update on this. I have moved my game files from an SSD to an NvMe and it SEEMS to hjave cleared most if not all of it up. I just checked quickly, but it seems to have lost most of the stuttering and hesitations. I’ll get in game and check a little more thoroughly later, but perhaps this is others bottleneck as well? Lot’s of people don’t even think about their disks being the cause…
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GM Caliban
April 10, 2025 at 6:01 AM
Hi there Capsuleer, GM Caliban here.
I am glad to hear that the issues has cleared up after switching to NvME drive. Since the switch to the different drive has been done, have you encountered any further issues?
Looking forward to hearing from you soon.
Best Regards,
GM Caliban
CCP Player Experience | EVE Online
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kamaTayahn
April 10, 2025 at 9:47 AM
Not very many. Still get an occasional hang, but obliterated on one of the 4 clients and it resumes within seconds. Still seems to be CPU heavy but I would even dare say it’s running better than before the update with dx11 instead of the 12i can run now. I’m case I failed to mention it earlier, the ssd I had the cache written on was SATA. So apparently, for some of us, the issue was/is a problem initially triggered by slow loading times for game data. I have made posts in the related forum thread so others can try this as well.
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GM Caliban
April 11, 2025 at 3:58 AM
Hi there Capsuleer.
Thank you for your re
TL;DR I switched from storing the games cache files on SATA based M.2 to NVMe based M.2, and I would guess about 95% of the problems went away, and the 5% are less frequent. Something to try 
