How do I solve my tickets?

So Im wrong about guidance disrupted weapons changing displayed missile range?
Other Npc do work like that and change the displayed range.
Also the request was denied because it was to old, reason was i waited since 1 GM told me to use an Bug report. So i waited many months until the bug gets verified and when i opened the ticket with questions about the case they shut it down.

Also others had same experience as me so I link you forum about fps drop/microfreeze (Strong FPS drop in the abyss) very similar to mine.
Is there an fix?