How to keep game from disconnecting

[zazzmatazz_Xu]

For what ever reason my game disconnects but has internet service and always says bad token, why?

[Antihrist_Pripravnik]

There can be many reasons. From general server instability that we are all experiencing lately, to your hardware and drivers and even ISP.

Personally, I had an issue with Intel AX200 Wifi 6 chip on my motherboard, and resolved it by buying an external Wifi card to connect to my home network. Your problems can be caused by something different.

[Kezrai_Charzai]

AFAIK, CCP servers have problems with both lag (delayed packets) and packet loss. Either can cause disconnects. Try using an ethernet cabled connection as opposed to WiFi, or run some tests to see where on the long Internet path between you and CCP you’re seeing problems. Game servers are in London, iirc. Or check CCP’s recommended steps:

Network issues

A Google search on “CCP EVE Online game disconnects” will find many prior discussions on this.

There is also a forum specifically for issues like this, “Issues and Workarounds”, where you can find similar questions:

Follow up: Frequent disconnects on Windows 11 but ancient Macbook Pro is solid

It seems you know what the issue is and are dealing with it. I do recall at times there were a few specific Windows/netcard/setup issues that required some fairly tricky fiddling with the network parameters for people to get around them. Switching from WiFi to ethernet cable connect can help if that is possible. Repositioning routers etc. But for the tricky parts, you’d need to look for some posts on things like MTU size or network timing. I don’t have some of those old links on this PC, but it…

[Analoreke_Brunette]

@Kezrai_Charzai

CCP servers have problems with both lag (delayed packets) and packet loss

The game does lag something fierce, especially within the first 15mins of logging in and undocking. But in over two months I haven’t got disconnected yet.

[Kezrai_Charzai]

There are different types of lag affecting EVE: login, waiting for station to finish loading, undocking and warpgate delays tend to be a different issue. Usually that’s based on loading times for graphics models and textures, which has gotten significantly worse with all the graphics updates, additions, UI changes and DX12 in the past couple years. Running EVE from a decent fast SSD usually helps with that.

https://www.reddit.com/r/Eve/comments/161a8mz/stutterlag_when_undocking/

In the launcher, setting “Download full client” ON and perhaps using DX11 on some PCs can also help with that.

The type of lag that affects disconnects is more about “delayed packet delivery” across the Internet. CCP client/server apparently has little tolerance for packets delayed or not arriving. That’s usually a WiFi/network setup/ISP/internet routing issue.

People have a tendency to blame “the server” when they get disconnected, but if it’s the server, it tends to happen to most players. If something is affecting just you or I or the OP, it’s more likely to be due to that individuals’ specific setup.