When you are gathering information for the tickets to Customer Support, please do me a favour and try a couple of things:
In case of disconnects or lag:
- Reboot your internet connection – reboot your computer, your wi-fi, your router, your fiber box. What exactly you need to reboot depends on your setup; in my case the router and the origin wi-fi is the same unit but I have a wi-fi range extender in addition.
- Update your computer – in particular make sure that your antivirus and firewall software is at the latest version and with latest definitions.
In case of lag, but not disconnects:
- Turn off in-game audio – we are investigating one audio defect since 13 Oct in particular that may contribute to a perception of lag. It is being worked on with high priority.