Hi
It is most likely that the GPU doesn’t support DX11 (feature level 11_0). You can check this by using GPU-Z and checking the value highlighted below:
It must be a minimum of DirectX 11 (11_0). If this is the case, the please file a support ticket under Technical Support so we can investigate with you: https://support.eveonline.com/hc/en-us/requests/new